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What to expect when coming to our store

  • Vaccinated or not, Until June 15th, masks are required. If we see a nose, or a mouth, we will ask you to cover up. We are not going to risk your health, or ours, because your glasses are fogging up or you need to use your phone. According to the county, after June 15th, masks will be optional. You may find some staff still wearing masks, and we welcome you to wear a mask as well, but it will likely no longer be required after June 15th.

  • YUntil June 15th, you will need to wait at the door for assistance. As soon as someone is available to help, we will come out and find out what you need, and make sure you're taken care of. We will try to save you time; if you're looking for something we can't help with, we'll let you know immediately. We are doing this to reduce congestion in the store for a safer Covid-19-aware environment, protecting both you and our staff.

  • Bikes are the new hand sanitizer. Or toilet paper. Or whatever is impossible to find. Demand for bikes is huge; mountain bikes & hybrids below $2000 are available for pre-order with an unsold bike hitting the floor being a rare and short-lived event. Kids bikes are in stock in sizes for 3-10 year olds; bigger kids bikes could be a 1-3 month wait. We do have over 1300 bikes on backorder and know what is coming in, and when, so we can take orders ahead of time, making sure you get what you want. It just won't often be as soon as we'd like!

  • We thought we'd get quickly caught up on repairs when we moved. We were wrong.  There are so many previously-sold bikes arriving that we won't be able to schedule most repairs until August. We will continue to honor our commitment to bikes sold with CRCARE (which offers the original owner of a bike purchased from us a special repair package), and we will continue to handle flat tires on a next-day basis, no matter where the bike was purchased, providing we have the parts. 

  • Calling the store. OH. MY. GOSH. We used to average a few calls an hour. We now often get multiple overlapping phone calls for an extended period of time. There will be times when you get our recording, during our regular business hours (from opening until noon, and again from 2:30-4:30pm). Our first priority has to be to the customers in the store and lined up outside. Please call back in 15-30 minutes, or send an email to bikes@ChainReaction.com and we'll get back to you later that day.

  • Thanks for your patience! Mike & Steve & Becky & Karen & Kevin & Lexi & Roger & Jose & Rolando & Don & River & Sonia