Reduced prices on hundreds of bicycles! TrekFest was just the beginning. It's crazy what it costs for donuts & coffee & just about any eating out; some of the things we buy cost double what they did pre-Covid. But not bikes! Most bikes have come down in price at Chain Reaction! All include our CRCare package, offering lifetime minor adjustments and reduced service pricing & preferred scheduling, at no extra cost.

Bike Repair- The Back-To-School rush is crazy this year! We are backed up 3 weeks on service for anything more than flat tires or disc pad replacement. All other repairs require an appointment as we can only store bikes for a few days (literally no room at the inn). Exceptions for 30 days checks on bikes we've sold; those will always be ready to following business day and do not require an appointment. Also bikes with CRCare, which includes most bikes sold by Chain Reaction, since part of the package of buying the bike included expedited service (original purchaser only). We expect our backlog to diminish by late-September. Related to this, we are sad to announce the departure of Roger T, a multi-decade Chain Reaction employee in our service department, who has moved out of the area after his wife's recent passing.

We're typically busiest on Mondays from 11am-1pm and other days from 3:30 pm until closing. The phone might go unanswered until all customers in the store are taken care of; we encourage you to send inquiries to bikes@chainreaction.com and we'll get back to you later that day. 

Warning about Amazon & other on-line e-bikes- We will not replace tires & tubes on bikes that do not have in-line cable disconnects. We are seeing an increasing number of on-line e-bikes that require you to either take apart the controller to remove the cables, or attempt to replace the tire or tube while the rear wheel is still attached to the electrical cable. The manufacturer probably saves $2 leaving the disconnect off; for that, you get a nightmarish experience every time you get a flat tire. Plastic wheels (not carbon) are another no-go for us; they don't hold the tires well enough. Please call the manufacturer or check their website to find out if they have an authorized servicing dealer in this area. Also, check to make sure the bike is UL2849 certified, any bike that is not certified must have its battery removed before coming into the store. A number of bike shops have literally burned down due to e-bike battery fires. 

If you're considering a "nice" bike from a reputable on-line company, repairs can be significantly more expensive due to proprietary parts and unique cabling configurations that take a lot of expertise and time to work on. Make sure you get all technical manuals and bulletins for any such bike and bring them in with your repair. When you buy a bike from a company like Trek, you have literally 1,000 dealers who either have the parts you need in stock or can quickly get them, as well as access to complete technical documentation. It really does make a difference when things aren't quite right. 

Can you build or finish the assembly of my ebike? Currently Chain Reaction is certified for Bosch, Shimano, TQ, Fazua, BEPS and Hyena. These are popular with the better brands found in many bike shops, but on-line bikes are usually using other, less-well-supported drive systems. Assembly should be done only by a shop certified for the drive system your bike uses. We encourage you to contact whomever you purchased your on-line ebike from to find out if they have authorized service available where you live, before buying the bike. Do not accept the line "We use standard components any shop can work with." It's usually a cover for not providing adequate support for local dealer service.

E-Bike battery chargers. There are no universal battery chargers. We cannot sell you a charger that isn't for a brand with sell (Trek & Electra), with the exception of Bosch. And for any charger, we require proof of ownership of the bike. We're not going to help someone with a stolen ebike.