Phones almost back to normal. Our regular phone number (650) 366-7130 is working again. Still a few bugs in the system, but that's the number to call now.
We're now open at our new location, 1680 El Camino Real! Two blocks south, corner of Roosevelt & El Camino.
Our final day at the "old" location was Saturday, January 2nd. 33 years in one place created an epic moving task; we'll be less-than-fully-functional through the 15th. We won't be handling repairs for the next week; we'll still be unboxing things and finishing the teardown of the old shop. Even our phone service could be out for a few days.
But we're getting there. Our employees are the best; they've been putting in long hours setting up their new home!
We appreciate the patience and kindness our customers have shown us these past 41 years (first 8 being in place so small we were storing bikes in a bathtub) and look forward to seeing you in the future!
CLICK HERE FOR WHAT TO EXPECT WHEN COMING TO THE STORE-
(Revisited 01/03/21) PLEASE READ BEFORE CALLING OR COMING IN- Read the link above in blue; in a nutshell, we're serious about Covid 19 and require non-vented masks when you visit us. All employees will be wearing them as well. We suggest not calling or visiting the store during the first hour we're open; we cannot handle all of the phone calls coming in. We are also hitting another peak time between 3-5pm during which you might not get through. While we would have expected things to ease up by now (January), our move to the new location is going to keep us on our toes for a while. For the time being we suggest sending emails for bike availability questions to Bikes@ChainReaction.com if you cannot get through; we will try to respond later that day. Thank you, and please know that we are doing everything we can to come out the other side of this in one piece and look forward to things returning to normal again.
(Updated 10/05/20) GETTING YOUR NEW BIKE- OUR SECRET WEAPON! Most everyone knows bikes are in short supply by now; KCBS even came by to do a news story featuring us. We have 1300 bikes on backorder right now. Just our single shop. 1300 bikes scheduled to arrive between now and June. We work with Trek daily, studying availability dates and creating a list that shows which bikes are coming in, and when. If anything's changed, Becky and Karen send emails with the updated status, often more than 50 in one session. Sometimes they get to make people really happy and tell them their new bike is coming in sooner than expected! And sometimes they have to deliver the bad news that delays at the port in Long Beach have added a week or two to the delivery time.
One thing is absolute. Once you place an order with Chain Reaction, nobody gets to cut in line in front of you, and, if someone changes to a different model, everyone else in line for that bike moves up one place. This means you never have to worry that a bike might come in that you want but somebody else snags it. You place an order, once, and we do the hard part.